{"id":8394,"date":"2019-11-07T11:10:43","date_gmt":"2019-11-07T10:10:43","guid":{"rendered":"https:\/\/about.fb.com\/fr\/?p=8394"},"modified":"2020-02-25T18:14:18","modified_gmt":"2020-02-25T17:14:18","slug":"facebook-iq-et-accenture-publient-une-etude-pour-mieux-comprendre-le-comportement-des-consommateurs-francais-en-matiere-de-voyages","status":"publish","type":"post","link":"https:\/\/about.fb.com\/fr\/news\/2019\/11\/facebook-iq-et-accenture-publient-une-etude-pour-mieux-comprendre-le-comportement-des-consommateurs-francais-en-matiere-de-voyages\/","title":{"rendered":"Facebook IQ et Accenture publient une \u00e9tude pour mieux comprendre le comportement des consommateurs fran\u00e7ais en mati\u00e8re de voyages"},"content":{"rendered":"<p dir=\"ltr\"><strong><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">To help marketers understand today&rsquo;s travelers and meet their needs, Facebook IQ and Accenture are publishing a new study on the behavior of French consumers when it comes to travel.<\/span><\/span><\/strong><\/p>\n<p dir=\"ltr\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Among the key elements of the study:<\/span><\/span><\/p>\n<p dir=\"ltr\"><strong><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">1 \/ A real need for simplification<\/span><\/span><\/strong><\/p>\n<p dir=\"ltr\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">In a world where the options are endless, consumers expect travel brands to help them organize and facilitate their tourism experience:<\/span><\/span><\/p>\n<ul>\n<li>\n<p dir=\"ltr\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">54% of French travelers say they are more likely to stay loyal to a travel brand that has an easy-to-use website or mobile app, and among them 42% want to be able to do all of their research and reservations of travel on a mobile device.<\/span><\/span><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">49% of travelers say they would like to be able to move more easily from one site and from one application to another, to avoid having to repeat their trip planning every time.<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong><span style=\"color: #000000; font-family: arial, sans-serif;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">2 \/ The interest for brands to take into account the more pragmatic factors that are at stake for travelers<\/span><\/span><\/span><\/strong><\/p>\n<p dir=\"ltr\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Quality, consistency and convenience are top concerns for consumers when staying with a particular travel company:<\/span><\/span><\/p>\n<ul>\n<li>\n<p dir=\"ltr\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">The 3 main reasons cited by French respondents to justify their loyalty to a tour operator are quality, uniformity and price.<\/span><\/span><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">51% of travelers who have switched brands in the past year have done so because of the price, and 48% of consumers are loyal to one set of travel brands rather than one.<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong><span style=\"color: #000000; font-family: arial, sans-serif;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">3 \/ The need to offer the most personalized shopping experience possible<\/span><\/span><\/span><\/strong><\/p>\n<p dir=\"ltr\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Consumers appreciate personalized services that help them make the right travel decisions for their unique needs:<\/span><\/span><\/p>\n<ul>\n<li>\n<p dir=\"ltr\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">26% of travelers say they expect to spend more on travel in the next year than this year. <\/span><span style=\"vertical-align: inherit;\">Among them, 58% say that having a unique experience is an important factor in planning their vacation.<\/span><\/span><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">55% of travelers say that recommendations from family and friends are important to them when choosing a vacation: consumers are therefore better able to choose brands mentioned by their community.<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p><span style=\"color: #000000; font-family: arial, sans-serif;\"><i><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">To find out more, please find <\/span><span style=\"vertical-align: inherit;\">the full study <\/span><\/span><a href=\"https:\/\/www.facebook.com\/business\/news\/insights\/forging-loyalty-in-the-modern-travel-market\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">here<\/span><\/span><\/a><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"> .<\/span><\/span><\/i><\/span><\/p>\n<p><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-8047\" src=\"https:\/\/fbnewsroomfr.files.wordpress.com\/2019\/11\/capture-de28099ecc81cran-2019-11-07-acc80-11.13.32.png?w=960&#038;resize=960%2C749\" alt=\"\" width=\"960\" height=\"749\" \/><\/p>\n<p><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-8046\" src=\"https:\/\/fbnewsroomfr.files.wordpress.com\/2019\/11\/capture-de28099ecc81cran-2019-11-07-acc80-11.13.44.png?w=960&#038;resize=960%2C393\" alt=\"\" width=\"960\" height=\"393\" \/><\/p>\n<p><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-8045\" src=\"https:\/\/fbnewsroomfr.files.wordpress.com\/2019\/11\/capture-de28099ecc81cran-2019-11-07-acc80-11.13.53.png?w=960&#038;resize=960%2C414\" alt=\"\" width=\"960\" height=\"414\" \/><\/p>\n<p><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-8044\" src=\"https:\/\/fbnewsroomfr.files.wordpress.com\/2019\/11\/capture-de28099ecc81cran-2019-11-07-acc80-11.14.03.png?w=960&#038;resize=960%2C438\" alt=\"\" width=\"960\" height=\"438\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"To help marketers understand today&rsquo;s travelers and meet their needs, Facebook IQ and Accenture are publishing a new study on the behavior of French consumers when it comes to travel. Among the key elements of the study: 1 \/ A real need for simplification In a world where the options are endless, consumers expect travel brands to help them organize and facilitate their tourism experience: 54% of French travelers say they are more likely to stay loyal to a travel brand that has an easy-to-use website or mobile app, and among them 42% want to be able to do all of their research and reservations of travel on a mobile device. 49% of travelers say they would like to be able to move more easily from one site and from one application to another, to avoid having to repeat their trip planning every time. 2 \/ The interest for brands to take into account the more pragmatic factors that are at stake for travelers Quality, consistency and convenience are top concerns for consumers when staying with a particular travel company: The 3 main reasons cited by French respondents to justify their loyalty to a tour operator are quality, uniformity and price. 51% of travelers who have switched brands in the past year have done so because of the price, and 48% of consumers are loyal to one set of travel brands rather than one. 3 \/ The need to offer the most personalized shopping experience possible Consumers appreciate personalized services that help them make the right travel decisions for their unique needs: 26% of travelers say they expect to spend more on travel in the next year than this year. Among them, 58% say that having a unique experience is an important factor in planning their vacation. 55% of travelers say that recommendations from family and friends are important to them when choosing a vacation: consumers are therefore better able to choose brands mentioned by their community. To find out more, please find the full study here .","protected":false},"author":4947538,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[243897992,243897985,243897938],"tags":[],"class_list":["post-8394","post","type-post","status-publish","format-standard","hentry","category-etudes-tendances","category-meta","category-publicite"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Facebook IQ et Accenture publient une \u00e9tude pour mieux comprendre le comportement des consommateurs fran\u00e7ais en mati\u00e8re de voyages | \u00c0 propos de Meta<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/about.fb.com\/fr\/news\/2019\/11\/facebook-iq-et-accenture-publient-une-etude-pour-mieux-comprendre-le-comportement-des-consommateurs-francais-en-matiere-de-voyages\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Facebook IQ et Accenture publient une \u00e9tude pour mieux comprendre le comportement des consommateurs fran\u00e7ais en mati\u00e8re de voyages | \u00c0 propos de Meta\" \/>\n<meta property=\"og:description\" content=\"To help marketers understand today&rsquo;s travelers and meet their needs, Facebook IQ and Accenture are publishing a new study on the behavior of French consumers when it comes to travel. 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