{"id":21356,"date":"2020-04-06T11:00:16","date_gmt":"2020-04-06T09:00:16","guid":{"rendered":"https:\/\/about.fb.com\/fr\/?p=21356"},"modified":"2020-04-06T11:01:39","modified_gmt":"2020-04-06T09:01:39","slug":"le-gouvernement-francais-lance-deux-chatbots-sur-whatsapp-et-messenger-pour-partager-des-informations-et-recommandations-sur-le-coronavirus","status":"publish","type":"post","link":"https:\/\/about.fb.com\/fr\/news\/2020\/04\/le-gouvernement-francais-lance-deux-chatbots-sur-whatsapp-et-messenger-pour-partager-des-informations-et-recommandations-sur-le-coronavirus\/","title":{"rendered":"Le Gouvernement fran\u00e7ais lance deux chatbots sur WhatsApp et Messenger pour partager des informations et recommandations sur le Coronavirus"},"content":{"rendered":"<p><span style=\"font-weight: 400\">Face \u00e0 la crise du Coronavirus, faciliter l\u2019acc\u00e8s des citoyens aux informations v\u00e9rifi\u00e9es des autorit\u00e9s publiques et sanitaires constitue un pilier central dans la lutte contre la pand\u00e9mie actuelle.<\/span><\/p>\n<p><!--more--><\/p>\n<p><span style=\"font-weight: 400\">Dans ce contexte, le Gouvernement fran\u00e7ais, en collaboration avec Facebook, met en en place sur les messageries WhatsApp et Messenger deux services d\u2019information d\u00e9di\u00e9s au Coronavirus.<\/span><\/p>\n<figure id=\"attachment_21358\" aria-describedby=\"caption-attachment-21358\" style=\"width: 196px\" class=\"wp-caption alignleft\"><a href=\"https:\/\/about.fb.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/03\/bot-whatsapp.png\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"wp-image-21358\" src=\"https:\/\/about.fb.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/03\/bot-whatsapp.png?resize=196%2C392\" alt=\"\" width=\"196\" height=\"392\" srcset=\"https:\/\/about.fb.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/03\/bot-whatsapp.png?w=799 799w, https:\/\/about.fb.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/03\/bot-whatsapp.png?w=200 200w, https:\/\/about.fb.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/03\/bot-whatsapp.png?w=150 150w, https:\/\/about.fb.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/03\/bot-whatsapp.png?w=768 768w, https:\/\/about.fb.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/03\/bot-whatsapp.png?w=511 511w, https:\/\/about.fb.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/03\/bot-whatsapp.png?w=767 767w, https:\/\/about.fb.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/03\/bot-whatsapp.png?w=539 539w, https:\/\/about.fb.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/03\/bot-whatsapp.png?w=300 300w\" sizes=\"auto, (max-width: 196px) 100vw, 196px\" \/><\/a><figcaption id=\"caption-attachment-21358\" class=\"wp-caption-text\">Copie d\u2019\u00e9cran de l&rsquo;agent conversationnel disponible sur WhatsApp<\/figcaption><\/figure>\n<figure id=\"attachment_21357\" aria-describedby=\"caption-attachment-21357\" style=\"width: 193px\" class=\"wp-caption alignleft\"><a href=\"https:\/\/about.fb.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/03\/bot-messenger.png\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"wp-image-21357\" src=\"https:\/\/about.fb.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/03\/bot-messenger.png?resize=193%2C393\" alt=\"\" width=\"193\" height=\"393\" srcset=\"https:\/\/about.fb.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/03\/bot-messenger.png?w=785 785w, https:\/\/about.fb.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/03\/bot-messenger.png?w=196 196w, https:\/\/about.fb.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/03\/bot-messenger.png?w=147 147w, https:\/\/about.fb.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/03\/bot-messenger.png?w=768 768w, https:\/\/about.fb.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/03\/bot-messenger.png?w=502 502w, https:\/\/about.fb.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/03\/bot-messenger.png?w=754 754w, https:\/\/about.fb.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/03\/bot-messenger.png?w=530 530w, https:\/\/about.fb.com\/fr\/wp-content\/uploads\/sites\/12\/2020\/03\/bot-messenger.png?w=294 294w\" sizes=\"auto, (max-width: 193px) 100vw, 193px\" \/><\/a><figcaption id=\"caption-attachment-21357\" class=\"wp-caption-text\">Copie d\u2019\u00e9cran de l&rsquo;agent conversationnel disponible sur Messenger<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">Ces deux \u201cagents conversationnels\u201d (chatbots) automatiques en fran\u00e7ais &#8211; accessibles gratuitement, 24h sur 24h, 7 jours sur 7, \u00e0 tous les utilisateurs de WhatsApp et Messenger &#8211; visent \u00e0 fournir au plus grand nombre les derni\u00e8res informations officielles, ainsi que des conseils et recommandations sanitaires, afin de limiter le risque d\u2019engorgement des standards t\u00e9l\u00e9phoniques des services de sant\u00e9 fran\u00e7ais.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Cette initiative, qui contribuera \u00e0 la lutte contre la propagation de fausses informations relatives au COVID-19, permettra \u00e9galement d\u2019encourager les citoyens \u00e0 respecter les mesures de confinement<\/span> <span style=\"font-weight: 400\">et d\u2019accompagner au mieux les Fran\u00e7ais durant cette p\u00e9riode.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Ces services vont <\/span><span style=\"font-weight: 400\">p<\/span><span style=\"font-weight: 400\">ermettre \u00e0 leurs utilisateurs de recevoir les r\u00e9ponses des autorit\u00e9s aux questions les plus fr\u00e9quentes sur le Coronavirus. Ils fourniront \u00e9galement des informations cl\u00e9s sur de nombreuses\u00a0 th\u00e9matiques, comme les mesures de pr\u00e9caution \u00e0 respecter, comment se prot\u00e9ger et prot\u00e9ger les autres, les sympt\u00f4mes de cette infection, comment s\u2019organiser pendant le confinement, comment aider les autres, ainsi que les derniers chiffre sur la situation sanitaire en France ou des pr\u00e9cisions sur les derni\u00e8res annonces gouvernementales.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Pour acc\u00e9der au service sur WhatsApp, il suffit aux utilisateurs d\u2019enregistrer le num\u00e9ro +33 7 55 53 12 12 sur leurs t\u00e9l\u00e9phones portables ou de <\/span><a href=\"https:\/\/urldefense.proofpoint.com\/v2\/url?u=https-3A__wa.me_33755531212-3Ftext-3DBonjour&amp;d=DwMGaQ&amp;c=5VD0RTtNlTh3ycd41b3MUw&amp;r=vkLcXtoGiw2IiBEKJD2iQtcLj_uDuINaRs3FTDu_MF8&amp;m=uFQGfY3bMU8pVqpF2HD017fGamGQ6o84tV21JKkGzM4&amp;s=pSktsc3DZfi12qVns--dEhgzhBm3Q6UyQ7dXNZFi9j0&amp;e=\"><span style=\"font-weight: 400\">cliquer sur ce lien<\/span><\/a><span style=\"font-weight: 400\"> et de d\u00e9buter une conversation WhatsApp. Le service Messenger est accessible en engageant une conversation depuis <\/span><a href=\"https:\/\/www.facebook.com\/gouvernement.fr\/?_rdc=1&amp;_rdr\"><span style=\"font-weight: 400\">la page Facebook du Gouvernement<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Un menu appara\u00eet sur l\u2019\u00e9cran de l\u2019utilisateur qui peut d\u00e8s lors tr\u00e8s simplement naviguer dans les des diff\u00e9rentes options du service et y trouver toutes les informations pertinentes, et des liens vers les sites des autorit\u00e9s fran\u00e7aises. Les utilisateurs peuvent tr\u00e8s facilement partager ces messages avec leurs proches en utilisant les fonctionnalit\u00e9s de ces deux messageries.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Ces deux services en fran\u00e7ais sont lanc\u00e9s quelques jours apr\u00e8s le lancement de la version francophone de <\/span><a href=\"https:\/\/urldefense.proofpoint.com\/v2\/url?u=https-3A__twitter.com_DrTedros_status_1243980540610478080&amp;d=DwMGaQ&amp;c=5VD0RTtNlTh3ycd41b3MUw&amp;r=vkLcXtoGiw2IiBEKJD2iQtcLj_uDuINaRs3FTDu_MF8&amp;m=uFQGfY3bMU8pVqpF2HD017fGamGQ6o84tV21JKkGzM4&amp;s=z1eunA2kArJ_QwZ94wNXCYwWQphdUsSAyHHFjf6fyqY&amp;e=\"><span style=\"font-weight: 400\">l&rsquo;agent conversationnel Health Alert sur WhatsApp par l\u2019Organisation mondiale de la Sant\u00e9<\/span><\/a><span style=\"font-weight: 400\">, mis en service en anglais le 20 mars dernier. Ce service est accessible en cliquant sur <\/span><a href=\"https:\/\/urldefense.proofpoint.com\/v2\/url?u=https-3A__t.co_Et5o9UbG0Q-3Famp-3D1&amp;d=DwMGaQ&amp;c=5VD0RTtNlTh3ycd41b3MUw&amp;r=vkLcXtoGiw2IiBEKJD2iQtcLj_uDuINaRs3FTDu_MF8&amp;m=uFQGfY3bMU8pVqpF2HD017fGamGQ6o84tV21JKkGzM4&amp;s=xL2_uQOHuxpONNcIWHVX5M1dGEAmm0Mzw33fVO_RUQs&amp;e=\"><span style=\"font-weight: 400\">ce lien<\/span><\/a><span style=\"font-weight: 400\"> ou en envoyant \u201cSalut\u201d au +41 22 501 72 98 sur l\u2019application WhatsApp.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Ils viennent s\u2019ajouter aux initiatives d\u2019autres autorit\u00e9s et organisations non gouvernementales \u00e0 travers le monde &#8211; comme les gouvernements britannique, indien et de <\/span><a href=\"https:\/\/urldefense.proofpoint.com\/v2\/url?u=https-3A__www.form.gov.sg_-23-21_5e33fa3709f80b00113b6891&amp;d=DwMGaQ&amp;c=5VD0RTtNlTh3ycd41b3MUw&amp;r=vkLcXtoGiw2IiBEKJD2iQtcLj_uDuINaRs3FTDu_MF8&amp;m=uFQGfY3bMU8pVqpF2HD017fGamGQ6o84tV21JKkGzM4&amp;s=VHEePHRWWE0o7Kx-YWN_qUSJwjasxQCDp6h9w6iVjnw&amp;e=\"><span style=\"font-weight: 400\">Singapour<\/span><\/a><span style=\"font-weight: 400\">, les minist\u00e8res de la Sant\u00e9 isra\u00e9lien et sud-africain, KOMINFO en Indon\u00e9sie sur WhatsApp, <\/span><a href=\"https:\/\/www.messenger.com\/t\/ureportglobal\"><span style=\"font-weight: 400\">l\u2019UNICEF<\/span><\/a><span style=\"font-weight: 400\">, les minist\u00e8res de la sant\u00e9 <\/span><a href=\"https:\/\/www.facebook.com\/messages\/t\/msalnacion\"><span style=\"font-weight: 400\">argentin<\/span><\/a><span style=\"font-weight: 400\"> et <\/span><a href=\"https:\/\/urldefense.proofpoint.com\/v2\/url?u=http-3A__m.me_NHSRCOfficial&amp;d=DwMGaQ&amp;c=5VD0RTtNlTh3ycd41b3MUw&amp;r=vkLcXtoGiw2IiBEKJD2iQtcLj_uDuINaRs3FTDu_MF8&amp;m=uFQGfY3bMU8pVqpF2HD017fGamGQ6o84tV21JKkGzM4&amp;s=7oTrUjLVEQsu6Tkbk51J_F1TbhYtck94YvzpC2lJtWY&amp;e=\"><span style=\"font-weight: 400\">pakistanais<\/span><\/a><span style=\"font-weight: 400\"> sur Messenger &#8211; qui ont \u00e9galement d\u00e9velopp\u00e9 en collaboration avec Facebook des services de messageries sur WhatsApp et Messenger \u00e0 l\u2019attention de leurs concitoyens. Au cours de l\u2019avant-derni\u00e8re semaine, ce sont plus de 100 millions de messages qui ont \u00e9t\u00e9 adress\u00e9s par ces organisations aux utilisateurs de ces services sur WhatsApp.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Le service propos\u00e9 sur WhatsApp a \u00e9t\u00e9 d\u00e9velopp\u00e9 avec le partenaire de Facebook Infobip qui a accompagn\u00e9 plusieurs projets similaires dans diff\u00e9rents Etats \u00e0 travers le monde sur le Covid-19. Le chatbot lanc\u00e9 sur Messenger a lui \u00e9t\u00e9 d\u00e9velopp\u00e9 avec l\u2019entreprise Clustaar.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"Face \u00e0 la crise du Coronavirus, faciliter l\u2019acc\u00e8s des citoyens aux informations v\u00e9rifi\u00e9es des autorit\u00e9s publiques et sanitaires constitue un pilier central dans la lutte contre la pand\u00e9mie actuelle.","protected":false},"author":164097100,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[243897990],"tags":[],"class_list":["post-21356","post","type-post","status-publish","format-standard","hentry","category-actualites"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Le Gouvernement fran\u00e7ais lance deux chatbots sur WhatsApp et Messenger pour partager des informations et recommandations sur le Coronavirus | \u00c0 propos de Meta<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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